Effective Date: 7/12/2010
Reports to:  Engineering Manager - Americas

Job Descriptions:

• MUST POSSESS A CUSTOMER-FIRST ATTIDUDE
• Create and maintain processes, procedures, and associated documentation as needed to support new installations and existing sites.
• Secure necessary training and skills to assist with the commissioning and support of the iDirect, SCPC, and Vipersat platforms.
• Secure necessary training and skills to aid and support RigNet network which will include Call Manager, IP infrastructure, IP telephony, etc.
• Knowledge of configuration Cisco routers and switches.
• Knowledge of IP routing protocol (RIPv2, EIGRP, OSPF, BGP)
• Willingness to train field personnel
• Must be available 24x7 support according to support schedule.
• Service visits to the teleport, and data centers should be expected. Occasional travel to overseas locations.
• Complete all required paperwork such as service tickets, installation & decommission of equipment orders, etc.
• Comply with all safety requirements implemented by employer, customers, facility owners or vendors involved in the employee's daily tasks, including but not limited to PEC, H2S, Water Egress, Lock Out/Tag Out, First Aid/CPR, Lifting, Fall Protection, Climbing Techniques, etc.
• Assist with ensuring that proper quality control is maintained on new installations
• Work closely with Global Engineering to ensure knowledge is kept current on all equipment in use.
• Serve as technical leader and support for the local Field Engineer force and the NOC.
• Normal shop hours will consist of 8/9:30 to 5/6:30. This is expected and will be maintained unless unusual working conditions prevent. (i.e. Up all night previous night with support of problem site.) This is a support role and FE's in the shop will need this position in place at shop for support and training.

Job Qualifications:

• Extensive experience with an interest in commercial-grade satellite communications systems and Cisco networking equipment.
• Minimum Bachelors Degree in related field or equivalent education
• Strong computer and IP networking skills
• Strong troubleshooting skills and knowledge
• Careful attention to detail
• Willingness to satisfy customers at all cost and follow through with resolutions for trouble issues
• Able to work independently with minimal supervision.
• Capable of working on a support schedule and covering for other team members
• Able to work with multiple supervisors, both remote and local.
• Valid state driver license and willingness to travel occasionally
• Knowledge on Cisco's Unified Messaging Platform
• Wireless Connectivity (Cisco, Firetide, Motorola/Orthagon)
• Microsoft Exchange, Visio
• iDirect / SCPC / Vipersat Satellite experience
• Experience with PC networking and troubleshooting
• Must have at least 2 to 3 years experience in network and VSAT.
• CCNA certified is a requirement.