Purpose

This engineer position involves the day-to-day customer network monitoring
and support of RigNet's Houston-based Network Operations Center.

Responsibilities, Accountabilities

• Monitoring service site equipment on offshore and land-based facilities.

• Remote network and satellite communication technical support.

• Voice over IP, Cisco Call Manger, Unity Voice Mail

• Coordination of commissioning of new systems or relocated systems

• Incident management and phone support for internal and external customers.

• Utilize ticketing tracking tool, update site documentation, update SharePoint

• Work with satellite and terrestrial carriers to troubleshoot and resolve issues

• Hours and work schedule may vary but may have to be available to work rotating shift, days, nights, weekends and/or holidays

• Must demonstrate effective communication skills with customers, superiors, and peers.

Qualifications/ Experiences

• Minimum BS in technical field or equivalent education

• Prior networking experience a must.

• Background and interest in advanced voice and data services AND/OR commercial-grade
  satellite communications systems

• Experience in IP, Satellite VSAT, Wireless, Upstream Oil and Gas is definitely a plus

• Customer service and or helpdesk experience is a plus

• CCNA, MCSE, or other networking certifications are a plus

• The successful candidate must be customer focused and an effective communicator

Company Description

RigNet delivers managed remote communications and networking solutions for offshore
drilling rigs and remote locations worldwide. RigNet's solutions are available to drillers,
operators, and service companies on over a quarter of the world's mobile offshore rigs.
More information may be found at www.rig.net.

CV Submittal

hr@rig.net with 12R-109 in subject line.  Relocation is not available for this position.